1.     Click on Compliance -> Complaints on the left-hand side.

2.     Click on “New Complaint” or on the Create a Complaint task on the home page.

3.     A pop up for Compliance Types appears or a drop down for a Compliance Type Appears.

4.     Choose a compliance type and click on create.

5.     New complaint screen will appear on Details tab.

6.     Progress through the tabs ensuring a complainant is selected filling in the mandatory fields and submit the complaint.

7.     The complaint is submitted successfully.